Terms of Use

By creating a Brand Account or using any brand-facing features of the Samplr platform at samplr.in ("Platform"), you ("Brand", "you", or "your") agree to be bound by these Brand Terms of Use ("Terms"). If you are accepting on behalf of a company, you represent that you have the authority to bind that company to these Terms.

If you do not agree to these Terms, you must not create a Brand Account or use the Platform. These Terms should be read alongside our Brand Privacy Policy.

To create a Brand Account, you must:

• Represent a legitimately operating business or organisation
• Be at least 18 years old and authorised to act on behalf of the business
• Provide accurate, current, and complete company and contact information
• Maintain and promptly update your account information as it changes

Samplr reserves the right to verify your business identity at any time and to refuse or revoke access if the verification cannot be completed.

When running sampling campaigns on the Platform, you agree to:

• Provide accurate, truthful, and complete product and campaign information
• Ensure that products dispatched as samples are safe, legal, fit for purpose, and accurately described
• Comply with all applicable regulations for your product category (including FSSAI for food products, BIS for electronics, CDSCO for cosmetics and health products, and all relevant Bureau of Indian Standards requirements)
• Dispatch samples to matched samplers within the agreed timeframe
• Use sampler personal data (name, delivery address) only for the specific campaign for which it was provided
• Not contact samplers directly, add them to marketing databases, or share their data with any third party
• Not incentivise, pressure, or guide samplers to submit biased or positive reviews
• Pay campaign fees in full before campaign activation

When selling products through the Samplr store, you agree to:

• Maintain accurate product listings including name, description, images, category, and price
• Fulfil store orders promptly and update the order status (Confirmed, Shipped, Delivered) accurately through your Orders dashboard
• Provide valid shipment tracking information when an order is marked as Shipped
• Ensure products sold in the store meet the same safety and regulatory standards as sample products
• Handle customer returns and refund requests in good faith within 7 days of the customer's request
• Use customer delivery details solely for fulfilling that specific order and not for any other commercial purpose

Samplr acts as a marketplace intermediary for store transactions and is not the seller of record for brand products. Brands are solely responsible for the quality, delivery, and after-sales support of products they list and sell.

Campaign fees are charged to brands prior to campaign activation. All payments are processed securely through Razorpay. By initiating a campaign payment, you authorise Samplr to charge the stated fee.

• Non-refundable after activation: Campaign fees are non-refundable once a campaign has been activated and samplers have been assigned.
• Pre-activation refunds: If a campaign is cancelled before activation, a refund request may be made by emailing hello@samplr.in within 7 days of payment. Refunds are processed within 7–10 business days to the original payment method.
• Failed campaigns: If Samplr is unable to fulfil the agreed number of sampler matches due to platform limitations, a partial refund proportional to the shortfall may be issued at Samplr's discretion.
• Taxes: All fees are inclusive of applicable GST unless otherwise stated. You are responsible for any additional taxes applicable in your jurisdiction.

Store payments from consumers are collected by Samplr via Razorpay (online payments) or on delivery (COD). Samplr remits the brand's share of store revenue, net of applicable platform fees, on the schedule stated in your brand agreement or as communicated separately.

You are solely responsible for ensuring that all products listed on the Platform — whether for sampling or direct sale — comply with all applicable Indian laws and regulations, including but not limited to:

• Food Safety and Standards Authority of India (FSSAI) requirements for food and beverage products
• Central Drugs Standard Control Organisation (CDSCO) requirements for cosmetics, drugs, and health products
• Bureau of Indian Standards (BIS) requirements for electronics and consumer goods
• Consumer Protection Act, 2019
• Advertising Standards Council of India (ASCI) guidelines

Samplr reserves the right to remove any product or campaign that we reasonably believe violates applicable law or poses a risk to consumer safety, without prior notice.

Feedback submitted by samplers for your campaigns is provided to you for your internal use only. You may use aggregated feedback insights for product development, marketing, and internal research. You must not:

• Publish individual sampler responses without the sampler's consent
• Identify or contact individual samplers using feedback data
• Misrepresent feedback data in marketing materials (e.g. cherry-picking only positive responses)
• Share individual-level sampler data with any third party

You own the aggregate feedback data collected for your campaigns. Samplr retains the right to use anonymised, aggregate data across campaigns to improve platform algorithms and services.

All Platform content — including the Samplr name, logo, design, software, and platform architecture — is owned by or licensed to Samplr. You may not reproduce, distribute, or create derivative works without our prior written consent.

You retain ownership of your brand assets (logo, product images, descriptions, campaign content) uploaded to the Platform. By uploading this content, you grant Samplr a non-exclusive, royalty-free licence to display it on the Platform and in related marketing materials for the duration of your Brand Account being active.

Samplr grants you a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your internal business purposes in accordance with these Terms.

As a brand, you must not:

• Create fake or duplicate Brand Accounts
• Submit false, misleading, or fraudulent campaign or product information
• Attempt to manipulate the sampler matching algorithm
• Attempt to gain unauthorised access to any part of the Platform or another user's account
• Interfere with or disrupt the Platform's infrastructure
• Use automated tools, bots, or scrapers to access data without written permission
• Dispatch unsafe, counterfeit, expired, or illegally imported products
• Offer samplers additional incentives outside the Platform to bias their feedback

"Verified Brand" status is awarded at Samplr's sole discretion following successful business verification. Verified status may be revoked if you violate these Terms or if we are unable to re-verify your business details on request. Verified status is non-transferable and cannot be purchased.

Samplr reserves the right to suspend or permanently terminate your Brand Account at any time for violation of these Terms, non-payment, product safety concerns, or for any other reason at our sole discretion. Upon termination:

• Active campaigns will be paused and sampler matches halted
• Pending store orders must still be fulfilled by you
• Campaign fees already paid are non-refundable unless otherwise agreed

You may close your Brand Account at any time by going to Brand Profile → Account → Delete Account, or by contacting hello@samplr.in. Account deletion does not discharge existing obligations to complete active campaigns or pending store orders.

The Platform is provided "as is" and "as available" without warranties of any kind. Samplr does not guarantee a specific number of sampler matches, response rates, feedback quality, or store sales volume. Campaign outcomes depend on sampler availability, profile matching, and market conditions beyond our control.

To the maximum extent permitted by law, Samplr shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of revenue, lost business opportunities, or reputational damage. Our total aggregate liability to you shall not exceed the total campaign and platform fees paid by you to Samplr in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Samplr, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Platform; your products (including any consumer harm, regulatory action, or product liability claim); your violation of these Terms; or your violation of any applicable law or third-party rights.

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days of written notice, disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and by email to your registered Brand Account address. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

For questions about these Terms or your Brand Account, contact us at:
hello@samplr.in
163/D, Maniktala Main Rd, Kolkata, WB, India — 700054