Terms of Use

By creating an account or using the Samplr platform at samplr.in ("Platform"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, you must not access or use the Platform.

These Terms apply to all users including samplers (consumers) and brands (companies). By continuing to use the Platform after any changes to these Terms, you accept those changes.

You must be at least 18 years old to use Samplr. By registering, you represent that you meet this age requirement and that all information you provide is accurate and complete. Samplr reserves the right to verify your identity and eligibility at any time.

As a sampler, you agree to:

• Provide accurate personal information including a valid delivery address
• Verify your email address and phone number
• Use samples only for personal evaluation purposes, not for resale or redistribution
• Submit honest, genuine, and original feedback and reviews for products you receive
• Submit feedback within 14 days of delivery or spend 500 points to submit late
• Not create multiple accounts to receive additional samples
• Not manipulate the points system through fraudulent activity
• Not submit reviews for products you have not personally received and tried

Failure to submit feedback within the deadline will result in expiry of your feedback window and may affect your eligibility for future samples. Consistent non-submission may result in account suspension.

As a brand, you agree to:

• Provide accurate company information, including business registration details when requested
• Ensure products dispatched as samples or sold through the store are safe, legal, accurately described, and compliant with applicable regulations
• Pay campaign fees in full before campaign activation
• Fulfil store orders promptly and update order status (Confirmed, Shipped, Delivered) accurately through the Orders dashboard
• Not use sampler personal data (name, address, email) for any purpose other than the specific campaign or order for which it was provided
• Not contact samplers directly outside the Platform without explicit consent
• Comply with all applicable laws including the Consumer Protection Act, advertising standards, FSSAI regulations (for food), and data protection requirements

The points system is a rewards programme operated at Samplr's sole discretion. Points are non-transferable, have no cash value, and cannot be exchanged for currency. Points may be:

• Earned by completing eligible actions (email verification, phone verification, address addition, questionnaire completion, review submission, social account connection, video review submission)
• Spent to submit late feedback (500 points) or to receive discounts on store purchases
• Redeemed for curated surprise packages as and when that feature is available

Samplr reserves the right to modify, suspend, or terminate the points programme at any time. Points accumulated through fraudulent activity will be forfeited and may result in account suspension. Points expire if your account is inactive for more than 12 consecutive months.

Samplr operates a store where verified samplers can purchase products directly from brands on the Platform.

• Payment: Orders can be paid via Cash on Delivery (COD), Razorpay (cards, UPI, net banking, wallets), or points redemption. Payment via Razorpay is processed at the time of order; COD is collected on delivery.
• Delivery charges: A delivery charge of ₹50 applies to orders under ₹999. Orders ₹999 and above qualify for free delivery.
• Points discounts: Points can be applied at checkout at a rate of 10 points = ₹1. Points deductions are applied before final payment is calculated.
• Refunds and returns: Return and refund requests must be raised within 7 days of delivery by contacting hello@samplr.in. Refunds are processed to the original payment method within 7–10 business days subject to brand approval. COD orders are refunded by bank transfer. Points-based discounts are non-refundable once used.
• Brand responsibility: Brands are responsible for product quality, accurate descriptions, and timely dispatch of store orders. Samplr acts as a marketplace intermediary and is not the seller of record for products listed by brands.

Campaign fees are charged to brands prior to campaign activation. All payments are processed securely through Razorpay. Campaign fees are non-refundable once a campaign has been activated and samplers have been assigned. If a campaign is cancelled before activation, a refund may be requested by contacting hello@samplr.in within 7 days of payment.

Feedback and reviews submitted on the Platform must be honest, original, and based on your genuine experience with the product. You must not:

• Submit reviews for products you did not personally receive and use
• Submit fake, misleading, or incentivised reviews (other than the standard points reward)
• Include defamatory, offensive, or legally actionable content in reviews

By submitting feedback or a video review, you grant Samplr and the relevant brand a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and share that content for campaign reporting, platform improvement, and promotional purposes.

All content on the Platform — including the Samplr name, logo, design, software, and platform architecture — is owned by or licensed to Samplr. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Brands retain ownership of their product images, descriptions, and campaign content uploaded to the Platform. By uploading this content, you grant Samplr a licence to display it on the Platform and in related marketing materials.

You must not:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Submit false, misleading, or fraudulent information, reviews, or orders
• Attempt to gain unauthorised access to any part of the Platform or another user's account
• Interfere with, disrupt, or damage the Platform's infrastructure or servers
• Use automated tools, bots, or scrapers to access or extract data without written permission
• Resell, redistribute, or commercially exploit samples received for free
• Harass, abuse, or harm other users or Samplr staff
• Circumvent rate limiting, OTP verification, or other security measures

Samplr reserves the right to suspend or permanently terminate your account at any time for violation of these Terms, fraudulent activity, or for any other reason at our sole discretion, with or without notice. Upon termination, your access to the Platform ceases and any accrued points are forfeited.

You may delete your account at any time by going to Profile → Account → Delete Account, or by contacting hello@samplr.in. Account deletion is permanent and cannot be undone.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. Samplr does not guarantee that the Platform will be error-free, uninterrupted, secure, or free from harmful components. We are not responsible for the quality, safety, accuracy, or suitability of products provided by brands, whether as samples or store purchases.

To the maximum extent permitted by law, Samplr shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of data, revenue, goodwill, or business opportunity. Our total aggregate liability to you shall not exceed the amount paid by you to Samplr in the 12 months preceding the claim.

You agree to indemnify and hold harmless Samplr, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by posting the revised Terms on this page and, where appropriate, by email. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

For questions about these Terms, contact us at:
hello@samplr.in
163/D, Maniktala Main Rd, Kolkata, WB, India — 700054